Terms of Use
By accessing and continuing to access this Website, you are deemed to have agreed to be bound by the terms and conditions below:
Formation of the contract
1.1 These terms and conditions shall apply to all goods supplied by [Tangji], a company incorporated under the laws of Malaysia (Company no. [ ]) (the “Seller”).
1.2 No contract shall exist between you and the Seller for the sale of any goods until the Seller has received and accepted your order and sends you a confirmation via e-mail to the e-mail address you have provided under the order placed. Once the Seller receives and accepts your order, there is a binding legal contract between you and the Seller. This will be evidenced by the confirmation e-mail sent to you.
1.3 Any order that you place with the Seller is subject to product availability, delivery capacity and acceptance by the Seller via confirmation e-mail. However, the Seller retains the right to terminate the contract even after sending a confirmation e-mail due to the availability of goods, delivery capacity, and/or delivery location.
1.4 The Seller retains the right to change these terms and conditions without notice to you in relation to any future sales.
Description and price of the goods
2.1 The description and price of the goods ordered will be as shown in the Seller’s Website at the time and place your order was made.
2.2 The goods are subject to availability. If upon receipt of your order, the goods so ordered are not available in stock, the Seller shall inform you via e-mail as soon as possible.
2.3 The Seller shall take care to ensure that the prices shown on the Website are accurate at the time you place your order. However, in the event that an error is found, the Seller retains the right to correct the price, and shall inform you regarding the price change via e-mail as soon as possible. You will then have the option to either reconfirm your order at the correct price, or cancel it. Upon cancellation, the Seller shall send you an e-mail to that effect, and shall provide you with a refund on any such sum that has been paid by you, or debited from your credit/debit card, or any online payment platform, for the goods ordered.
2.4 In addition to the price of the goods, you will be required to pay a delivery charge for the delivery of the goods ordered. Such delivery charge shall be in accordance with that as provided for on the Website. It should be noted that the Seller retains the right to change the delivery charge depending on various factors, including but not limited to, the demand of goods on that particular time period, the delivery capacity, and the delivery location.
2.5 In the event that the goods are to be exported from Malaysia, customs duties or any other charges might be imposed in addition to the delivery charge above.
Payment
3.1 Payment for the goods and the delivery charge(s) can be made via any method as shown in the Seller’s Website at the time the order is placed.
3.2 Payment must be made upon placing the order via the Seller’s Website.
Delivery
4.1The Seller will be unable to make any amendment(s) or combine any orders which were separately made once they have been accepted. Kindly ensure that the correct address and prescription has been entered into the system prior to making the payment.
4.2 The goods ordered will be delivered to the address entered when the order was placed. This delivery service shall not apply to countries and/or areas that are not available on the Seller’s website at the time the order was placed.
4.3 The Seller shall not be responsible for delivery being received by any unauthorized persons.
4.4 If, however, any delivery cannot be made to your address despite having successfully submitted your order, the Seller will inform you the same as soon as possible.
4.5 If there is no one at the address provided who is competent to accept the delivery of the goods on the date of delivery, you will be notified of an alternative delivery date, or an alternative place to collect the goods. Any cost for such re-delivery will be passed to you if the delivery address is unattended at the time of delivery.
4.6 The Seller shall make effort to deliver the goods without undue delay. In the event the goods are not delivered within thirty (30) days from the date in which the contract was entered into (i.e. the date the order was received and accepted by the Seller), the Seller may, upon your request, cancel the order and refund the amount that has been paid by you, or debited from your credit/debit card, or any online payment platform.
4.7 The Seller shall not be liable for any delay in delivery caused by events/circumstances that are beyond its reasonable control. In the event delivery becomes impossible due to unavoidable circumstances beyond the Seller’s reasonable control, it will inform you as soon as possible, and refund you any such sum that has been paid, or debited from your credit/debit card, or any online payment system.
4.8 Once you have signed and received the goods delivered, you will become the owner of those goods and thus, any risk of loss or damage of the goods shall be your responsibility, passed to you upon accepting the said delivery.
4.9 All payments shall be made in Ringgit Malaysia.
Termination
5.1 You shall not have the right to terminate the contract.
5.2 In the event Clauses 1.3 and 4.6 above occurs, they shall be deemed proper ground(s) for the termination of contract.
Seller's Warranties
6.1 Subject to the following provisions, the Seller warrants that the goods will correspond with the specification provided for in the prescription at the time of placing the order.
6.2 The seller shall be under no liability in the event the physician is not an authorized physician and this was not made aware by the in house physician.
6.3 The above warranty is given by the Seller subject to the following conditions:
- The Seller shall be under no liability in respect of any defect(s), wrong composition/proportion of herb(s) to be used, or unsuitability for consumption arising from the specifications and/or prescription provided to the Seller;
- The Seller shall be under no liability in respect of any arising from abuse, misuse or any alteration(s) by on your part;
- The Seller not having received in due time necessary instructions, decisions, information, concurrence or consent from the physician which the physician is obliged to give under this contract; and
- The Seller shall not be liable to you, or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the goods if such delay or failure is due to any cause that is beyond the Seller’s reasonable control.
Without limiting the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:- Act of God, explosion, flood, tempest, fire or accident;
- War or threat of war, sabotage, insurrection, civil disturbance or requisition;
- Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of nay governmental, parliamentary or local authority;
- Import or export regulations or embargoes;
- Strikes, lock-outs or other industrial actions or trade disputes (whether involving the Seller’s employees or of a third party);
- Difficulties in obtaining raw materials (including but not limited to any such herbs that are required to be brewed under the prescription provided) or labour; and
- Power failure or breakdown in machinery.
6.4 The Seller shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term or duty under the law, or under the express terms of the contract, for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the Seller, its employees or agents, or otherwise) which arise out of or in connection with the supply of the goods. This will include the suitability of the prescription for your consumption.
Your warranties
7.1 You warrant that it is your responsibility to ensure that the prescription is obtained from an authorized physician, and that the physician from whom the prescription was obtained will be liable for the suitability for consumption by yourself (or for others in which the brewing contract is entered into) of the medicine so prescribed.
7.2 You warrant that all the information provided to the Seller is accurate and true to your knowledge.
7.3 You warrant not to post on, or transmit from this Website:
- Any unlawful, threatening, libelous, defamatory, offensive, obscene, annoying, scandalous, inflammatory, or profane material;
- Any computer virus, worm, Trojan horses, rootkits, backdoors, spyware, botnets, or any other forms of malware; and
- Any other material that could give rise to any civil or criminal liability under the law.
7.4 You warrant that you will be responsible for complying with any law, regulations, by-laws, and any other requirements by the importing country in the event the goods are to be exported to your jurisdiction (any other jurisdiction that is not Malaysia).
7.5 You warrant that you will be responsible for, and will use your best effort in answering any questions the Seller might have in regards its obligations on export of the goods to ensure compliance with any law, regulations, by-laws, and other such requirements needed to enable a legal export of the goods to your jurisdiction (any jurisdiction that is not Malaysia). By doing so, you warrant that the answers given are legal and necessary to be carried out by the Seller for the smooth delivery of goods to your jurisdiction. In the event you need to obtain any legal advice in order to answer the Seller’s questions, you warrant to pay all such costs. The Seller shall be deemed to carry out any action in an attempt of aiding the smooth export of the goods as a result of your answer to it.
Personal data and privacy policy
8.1 You hereby agree to the terms and conditions provided in the personal data and privacy policy as contained in this Website.
Complaints, complaints procedure and time limit
9.1 Any complaint(s) shall be made within ten (10) days and the complaints procedure shall be as follows:
- In the event that a complaint has been made to the physician, or directly to the Seller on the goods delivered, the physician, or you, shall collect any unconsumed goods and return the same together with a written notice to the Seller requesting for an investigation to be carried out. The said written notice shall contain sufficient details and information of the complaint including symptoms, time, volume consumed and instructions given by the physician.
- All parties agree that for the purpose of an investigation, a neutral third party will be appointed by the Seller to carry out any laboratory test on the retained sample and the unconsumed goods.
- Any cost incurred for the purpose of investigation shall be borne by the defaulting party upon the receipt of the test report.
9.2 Where a valid claim can be shown pursuant to this clause, the Seller may replace the goods free of charge, or, at the Seller’s sole discretion, refund the price paid, in which case, the Seller shall have no further liability to you. The validity of claims shall be determined solely by the Seller.
Exclusion of liabilities
10.1 The Seller will take all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, the Seller cannot be held liable in the unlikely event of a breach in our secure computer servers or those of third parties.
10.2 The Seller does not have control of and cannot guarantee that any content on third party links from this website will be safe from viruses, inaccurate information, or inflammatory material.
10.3 Any medical or healthcare information provided by us on this Website is for reference or educational purposes only and we do not warrant that such information will meet your health or medical requirements.
10.4 Additionally, this Website is not intended for any diagnosis and/or medical treatment of any health conditions, and is not a substitute for a qualified professional medical or healthcare advice and should not be treated as such.
10.5 To the fullest extent permitted by the law, the Seller excludes all liability for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to, damages for loss of profits, goodwill, data or other intangible losses resulting from or arising out of your use, or your inability to use this Website.
10.6 The Seller is not responsible or liable to you for any threatening, defamatory, obscene, offensive, or illegal conduct of the other users or third parties.
10.7 Access to, or use of, this Website or any such information, materials, products and/or services contained in this Website may be prohibited by law in certain countries or jurisdictions. The Seller makes no representation(s) and is not liable for any use of the aforementioned in any other jurisdictions apart from the Malaysian jurisdiction.
10.8 The Seller shall not be responsible to check the truth, validity and legality of any such answers given by you pursuant to Clause 7.5. They are solely your responsibilities.
Indemnities
11.1 You agree to indemnify and hold the Seller, its partners, employees, and/or agents, harmless from any loss, liability, claim or demand, costs or expenses of any kind, including attorney’s fees and/or other fees or expenses, made by any third party due to or arising out of your use of this website, and for the consumption of the medicine that is brewed in accordance with the prescription provided.
11.2 In respect of Clause 8, as long as the Seller has duly prepared the goods based on the prescription prepared and uploaded by you or your physician, you and your physician will indemnify and hold harmless the Seller, its partners, employees and agents in respect of all liabilities, costs, claims, loss, damages, demands, actions and expenses (including reasonable legal fees), arising from any third party claim including claims from the physician’s patients as a result of a breach of Clause 8.
11.3 You agree to indemnify and hold the Seller, its partners, employees and/or agents, harmless from any loss, liability, claim or demand, costs or expenses of any kind, including attorney’s fees and/or other fees or expenses, made by any third party due to or arising out of your answer to the Seller’s questions pursuant to Clause 7.5.
11.4 The provisions under this clause shall remain operative and in full force and effect, even after the expiry/termination of this contract.
Law & Jurisdiction
12.1 The terms and conditions contained herein shall be governed and construed in accordance with the laws of Malaysia, and you hereby agree to submit to the exclusive jurisdiction of the Malaysian courts.
Miscellaneous
13.1 If any of the above terms and conditions is unlawful and/or unenforceable in any other jurisdiction, such provision(s) shall be deemed to be severable from this contract and shall not affect the validity and enforceability of the remaining provisions.
13.2 The Seller’s failure or omission to exercise any right provided for in this contract shall not be deemed a waiver of such right or provision. Any waiver by the Seller shall be in writing or via e-mail, containing an express statement to the effect of a waiver of right(s).
13.3 You agree and consent to receiving information relating to our products, activities, events, promotions, services, and any other information that might be provided by the Seller from time to time via e-mail.
13.4 In the event you have entered into any other agreement(s) that is contradictory with this contract, the provisions in this contract shall prevail.

汤剂,是指将草药用煎煮或浸泡后去渣取汁的方法制成的液体剂型。汤剂是中医应用最早、最广泛的一种剂型。汤剂适应中医的辨证施治,随症加减的原则。汤剂具有制备简单易行,吸收快,能迅速发挥药效。
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联系我们
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468, Jalan Permatang Batu, Bukit Tengah, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.
电话号码
0174012810